Fifty years ago, the future probably seemed like a scene straight out of the Jetsons – complete with flying cars and a robot named Rosie at your beck and call. But here it is 2011, and some businesses are still using systems that are simply better left in the past.
If you or your employees are bogged down with manual data management, spend days or weeks to come up with a report, or have systems in place that aren’t up to today’s security standards, your problems could be answered by implementing today’s latest software. With the right software, you can:
- Reduce operational costs
- Improve employees’ productivity
- Boost customer satisfaction
- Gain competitive advantages
- Streamline business processes
In other words, using the right software solutions is kind of like having an employee that works around the clock to make your business better. It’s not as cool as having your own robot, but it’s pretty darn close.
As a Microsoft Certified Partner, we’ve seen time after time how effective software can be. And because we create customized software for our clients, we also understand that each business has its own unique needs when it comes to software development. So let’s take a look at a few specific modern day examples to see how the right software can boost your business.
Case One: Revamping Outdated Data Management Systems
Problem: Employees at USB, a global financial services firm, spent days and weeks to create key management reports—all because they were using an outdated manual process to manage their data.
Solution: By implementing SQL 2005 with reporting services, we automated 10+ customized reports based on management requirements, which helped the company:
- Free up resources for higher value activities
- Significantly improve process time
- Reduce data entry errors
Case Two: Optimizing CRM
Problem: Two separate banks, Doral Bank & First Bank, were using CRM processes using Access and Excel, which lacked security/compliance controls, gave management a lack of visibility and control, had a risk of loss/theft of data, and used antiquated paper-based and manual processesthat required long reporting cycles.
Solution: We developed a customized CRM for both clients that allowed them to better manage accounts, leads & opportunities and marketing campaigns. We provided them with a Business Intelligence Dashboard, which gave them valuable insight into performance by branch, employees, forecasting and Leads vs. Originations vs. Closing. This achieved the following for our clients:
- Gave management full visibility and compliance control
- Eliminated paper based processes
- Moved employees to more value added activities
- Created a higher quality and updated database
Case Three: Reducing Expensive Operational Costs
Problem: Centennial Wireless, one of the leading providers of wireless phone service in Puerto Rico, was struggling to keep call center costs under budget. Upon analysis of their system, we discovered that they lacked customer self-service options, they had increasing customer service issues due to long waits and worked with outdated paper based processes.
Solution: Through a combination of SQL 2005, Sharepoint Server 2007 and .NET Framework, we developed a 24/7 self service customer portal that included valuable features such as e-billing, online payments and FAQs, which resulted in:
- Reduced cost per call from $7 to $4 for a +40% cost reduction
- Reduced paper based billing by 20%
- Reduced paper based payments by 33%
- Increased customer satisfaction
- Increased revenues by allowing customers to add additional features
Want to learn more about how software can supercharge your company’s productivity and ensure your business isn’t left in the past? Contact us today to find out how we can put software to work for your business.